365win Privacy Policy

1 Introduction

This Privacy Policy applies to all users of the 365win platform, including visitors to the website and registered account holders. It covers how 365win collects, uses, stores and protects personal information in connection with our sports betting, live casino, slots and all other platform services.

By registering an account on 365win or continuing to use the platform, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described here. This policy should be read alongside our Terms and Conditions, which govern your use of the platform more broadly.

We take the privacy of our Pakistani members seriously. Whether you are depositing in PKR via JazzCash, placing a live bet on a PSL match or spinning through our slots library, any data generated through your activity on 365win is handled with care, kept secure and used only for the purposes described in this policy.

2 Data We Collect

We collect personal data at different points during your interaction with 365win. The categories of data we collect include the following:

We do not collect sensitive categories of data such as racial or ethnic origin, political opinions, religious beliefs or health information. We also do not collect full payment card numbers — card transactions are tokenised and handled by our payment processor directly.

3 How We Use Your Data

The personal data we collect from you is used for the following purposes:

• Account Management: To create, maintain and secure your 365win account, verify your identity and process your registration.
• Transaction Processing: To handle deposits in PKR, process withdrawal requests and maintain accurate transaction records for your account.
• Verification & Compliance: To carry out identity and age verification in line with our responsible gaming commitments, ensuring all users are 18 or above.
• Platform Personalisation: To tailor your experience on 365win, including surfacing relevant promotions, preferred sports markets such as cricket and PSL, and game recommendations based on your activity.
• Customer Support: To respond to your queries, resolve disputes and follow up on any issues raised through our support channels.
• Security & Fraud Prevention: To detect, investigate and prevent suspicious account activity, fraudulent transactions and any misuse of the platform.
• Marketing Communications: To send you promotional offers, bonus notifications and platform updates — only where you have consented to receive such communications or where we have a legitimate interest to do so.
• Platform Improvement: To analyse usage patterns and technical data to improve platform performance, fix issues and develop new features.

We will never use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent.

4 Sharing Your Data

365win does not sell or rent your personal data to any third party. However, in order to operate the platform effectively, we may share certain data with trusted service providers and partners under strict confidentiality obligations. These include:

• Payment Processors: JazzCash, Easypaisa, Raast, bank partners and card processors receive the transaction data necessary to complete your deposits and withdrawals. Each provider operates under their own privacy terms.
• Identity Verification Services: Third-party KYC and document verification providers may receive a copy of identity documents you submit during the verification process.
• Technology & Hosting Partners: Providers of server infrastructure, data storage and platform technology may have access to platform data as part of their service delivery, under strict data processing agreements.
• Analytics Providers: Anonymised or aggregated usage data may be shared with analytics services to help us understand how the platform is being used and where improvements can be made.

In all cases where data is shared with third parties, we ensure that appropriate contractual protections are in place to require those parties to handle your data securely and only for the specified purpose.

5 Cookies

365win uses cookies and similar tracking technologies to ensure the platform works correctly, remember your preferences and improve your experience across sessions. Cookies are small text files stored on your browser or device when you visit the site.

The types of cookies we use include:

• Essential Cookies: Required for the platform to function. These handle session management, login state and security checks. They cannot be disabled without affecting core functionality.
• Preference Cookies: Remember your settings and preferences, such as your preferred language, display settings and selected payment method during a session.
• Analytics Cookies: Collect anonymised data on how users navigate the platform — which pages are visited most, how long sessions last and where users drop off — helping us improve the platform over time.
• Marketing Cookies: Used to deliver relevant promotional content based on your activity history on 365win. These are only active if you have consented to marketing communications.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect how some parts of the platform perform.

6 Data Retention

We retain personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by our operational and compliance obligations. In practice, this means:

• Account data is retained for the duration of your active account relationship with 365win, plus a reasonable period after account closure to handle any follow-up queries or disputes.
• Financial and transaction records are retained for a minimum period as required by standard financial record-keeping practices.
• Support correspondence and communication logs are retained for a period sufficient to resolve disputes and assess the quality of our service.
• Technical and analytics data is either anonymised or deleted on a rolling schedule once it is no longer needed for platform improvement purposes.

When data is no longer required under our retention schedule, it is securely deleted or anonymised so that it can no longer be linked to any individual user.

7 Data Security

365win takes the security of your personal data seriously and maintains a range of technical and organisational measures to protect it against unauthorised access, loss, misuse or disclosure. These measures include:

• Encryption of data in transit using secure protocols to prevent interception during transmission.
• Encrypted storage for sensitive personal and financial data held on our servers.
• Access controls that restrict which team members can access personal data, based on the principle of least privilege.
• Regular security assessments and monitoring to identify and address potential vulnerabilities in our systems.
• Secure payment tokenisation for card transactions, meaning full card details are never held directly by 365win.

While we maintain strong security standards, no online platform can guarantee absolute security against all possible threats. We strongly encourage you to use a strong, unique password for your 365win account and to never share your login credentials with anyone.

8 Your Rights

As a registered user of 365win, you have the following rights in relation to your personal data:

• Right to Access: You can request a copy of the personal data we hold about you at any time. We will provide this within a reasonable timeframe upon verification of your identity.
• Right to Correction: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update basic account details directly from your account profile page.
• Right to Deletion: You may request that we delete your personal data. Please note that this right is subject to certain limitations — for example, we may be required to retain transaction records for a minimum period for compliance purposes.
• Right to Restrict Processing: In certain circumstances, you may request that we limit how we use your data while a concern is being investigated or resolved.
• Right to Withdraw Consent: Where your data is processed on the basis of consent — such as for marketing communications — you have the right to withdraw that consent at any time without affecting any prior processing.
• Right to Opt Out of Marketing: You can opt out of promotional emails and push notifications through your account settings or by contacting support. Operational messages related to your account cannot be opted out of as they are necessary for account management.

To exercise any of these rights, contact the 365win support team using the contact details in the footer. We may ask you to verify your identity before processing your request to ensure your data is protected from unauthorised access.

9 Minors

365win is strictly an adult platform and is not intended for anyone under the age of 18. We do not knowingly collect personal data from minors. If we become aware that a user under the age of 18 has registered an account or provided personal data, we will take immediate steps to close the account and delete the associated data.

If you are a parent or guardian and believe that a minor has registered an account on 365win using their details or yours, please contact our support team immediately so we can investigate and act accordingly.

For guidance on managing your own gaming activity responsibly, including setting time and spending limits, visit our Responsible Gaming page.

10 Policy Changes

365win reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, platform features or applicable standards. When changes are made, the updated date shown at the top of this page will be revised accordingly.

For significant changes that materially affect how your data is used, we will make reasonable efforts to notify registered users via their registered email address or through an in-platform notification. Your continued use of 365win after a policy update has been published constitutes your acceptance of the revised terms.

We recommend revisiting this page periodically so you are always aware of how your data is being handled. If you have any concerns about a change to this policy, you are welcome to contact our support team for clarification before continuing to use the platform.

11 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights or have a concern about how your personal information is being handled, you can reach our support team through the contact details displayed in the footer of this page.

For questions about responsible gaming, self-exclusion or account limits, please visit our Responsible Gaming page. For general platform questions, our FAQ page covers the most common topics and is a helpful first stop before contacting support directly.

For all other account, payment or platform queries, you can also check our Terms and Conditions which covers the broader rules governing your use of 365win.